Frequently Asked Questions
Q: Are you insured?
A: Yes, we are insured and can provide proof of insurance upon request. We carry general liability, accident/medical, workmen's comp, and commercial vehicle insurance coverage. If you choose not to use us, please use caution and be sure you are adequately protected.
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. We don't bait customers with a low advertised price and then tack on miscellaneous fees. The price you see online includes all costs except sales tax for the standard 4 hour rental. Most events are less than 4 hours, so we keep prices as low as possible for the majority. Additional fees will apply for events lasting more than 4 hours.
Q: Does the standard 4 hour rental time include your set up time?
A: We arrive early to set up so you get the entire rental time to play. You will have a full four hours, guaranteed, unless other arrangements are made. All day 5-8 hours(extra $40), overnight (extra $75), and 24 hour rentals (extra $100) may be available. Important: There is a $50 per extra hour charge for unplanned requests for additional time. Example: We show up at 7 pm to pick up water slide and the party is still going strong. The customer asks us to return an hour later. If the schedule permits and approved by the office, customer must pay $50 per additional hour. It pays to plan!
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1 hour before the event begins. If we have a lot of rentals that day, we may need to set up several hours earlier. If this is the case, we will call beforehand to confirm that someone will be at the party location. There are no extra charges for the earlier time! Consider it a bonus.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. To avoid extra charges for travel, we prefer the customer add on a concession, extra bounce house, and/or carnival game to compensate for the extra travel time. Please call our office for a current quote.
Q: Do we price match?
A: No. We don't take short cuts like some other equipment providers. They cannot match our level of insurance coverages, cleanliness, taxes paid, or our record of reliability and safety. We're in this industry for the long-term and believe it's better to not lower our standards for the sake of an artificially low price.
Q: Do we offer military discounts?
A: In a way, we do. We appreciate the sacrifice and service military personnel make for our Country. Since you are giving back to your community, we will GIVE you something back in return. Based on availability and request, we will add/give you something extra on your order. Examples: extra time, additional concession supplies, table & chairs, or a game. You must be active military and provide appropriate ID.
Q: We´ve rented some really dirty equipment and jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. 1-2-3 Jump of SC! cleans and disinfects before and after every rental. Employees will also inspect the piece again at the event for extra quality control.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require at least a standard 110 outlet within 100´ of the unit or a generator.
Q: What about parks? Do parks have electricity?
A: We will set up at parks, but many parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day. Some parks require proof of insurance to be on file before the event. Check with the park prior to the event. As needed, we can send them proof of insurance.
Q: What payments do you take?
A: Cash, Check or Credit Cards. Please have exact change as our drivers do not carry cash. Note, our system does not save credit card information provided at check out. You will have to provide a credit card at delivery to pay any balance.
Q: What if we need to cancel?
A: If your event is cancelled on the day of the event due to rain or high winds, 1-2-3 Jump will refund all payments received. 1-2-3 Jump reserves the right and has the responsibility to cancel due to unsafe operating conditions. Cancellations prior to the day of the event, may or may not guarantee the customer gets a refund of their deposit. We all know the "Weather Man" often gets the forecast wrong. When a customer makes a reservation, no one else can rent it, so cancellations must be taken very serious for both parties. We do not want to penalize anyone for planning ahead, so 1-2-3 Jump will make every effort to reschedule or refund monies as soon as practical. THE DECISION TO CANCEL MUST BE MADE PRIOR TO SETUP. ABSOLUTELY NO REFUNDS AFTER EQUIPMENT IS SETUP.
Q: Do you require a deposit?
A: Yes, all online orders require a $50 Credit Card deposit. Your refund is fully refundable if your event is cancelled due to weather. When someone reserves equipment, we turn countless customers down who want the same equipment. A deposit helps us to know who is serious about renting. Please call and make arrangements if you prefer not to use a credit card.
Q: How big are the jumps?
A: Most of our jumps are a minimum of 15'x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. BE AWARE OF OVERHEAD POWER LINES, TOO. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. We prefer not to setup on rocks or gravel. We must be informed in advance if setting up on rocks so we can bring extra tarps. If not protected, the constant rubbing will wear through the vinyl jumps. If you have pets, check and re-check that the area is clean of poop. This includes the area around the inflatable kids will be running, chasing one another so they don't track it inside a bounce house. WE RESERVE THE RIGHT OF REFUSAL TO SET UP IF AREA IS NOT ADEQUATELY CLEANED!
Q: Can we see a copy of your contract, waiver, and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office. Please review, sign and send back with your digital signature. This saves us time on event day. You will receive a paper copy at setup.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. CAUTION: ABSOLUTELY NO SILLY STRING! You will be responsible for any damage caused by silly string.
Q: Do you make donations of inflatables and/or equipment?
A: In this line of work, many groups, organizations, and individuals ask for donations for many different, worthwhile causes. We are not able to accomadate most requests and have learned it upsets as many people as it pleases when we do. Over the years, we have and will continue to donate to certain special causes. You are welcome to ask, but please understand why we must turn down most requests. For every donation a business makes, they must find another customer to make up the difference. Our policy is to charge a fair price to each customer, and not at the benefit/sacrifice of another. Furthermore, by using our services, you are directly allowing 1-2-3 Jump to support causes we have vetted and believe to be incredibly important. Please respect our decision and thank you for supporting us too.
Still have a question? Call or Write: firstname.lastname@example.org 843-655-4683